There is a "Shipping Policy" link at the bottom of the store page outlining the various mail class options and associated conditions. If you'd like to see the options available for your order in particular, please add the item(s) you would like to yo

There is a &quot;Shipping Policy&quot; link at the bottom of the store page outlining the various mail class options and associated conditions. If you&apos;d like to see the options available for your order in particular, please add the item(s) you would like to your shopping cart and enter your shipping address and you will be presented with the applicable options.

What are your shipping policies and options?

This service does not include any kind of insurance against loss or damage. Please select this service at your own risk. Loss and damage are rare, but if there is a problem with a Media Mail shipment, we regrettably have no recourse with the carrier.

This service does not include any kind of insurance against loss or damage. Please select this service at your own risk. Loss and damage are rare, but if there is a problem with a Media Mail shipment, we regrettably have no recourse with the carrier. USPS also reserves the right to open and inspect Media Mail, and we cannot control the care with which they inspect and repackage everything. USPS does not offer support or compensation for lost or damaged Media Mail packages, which is why we do not guarantee it. Despite the small risk, many customers request and prefer this service due to its low cost. Problems are rare, but since there is no insurance, we cannot guarantee orders shipped with this service so refunds and replacements are generally not possible.

Is USPS Media Mail insured?

We offer various delivery services at checkout depending on the shipping address but the mail class you select does not affect the processing time of 1-5 business days. Please contact the store customer service before completing your order if you’d l

We offer various delivery services at checkout depending on the shipping address but the mail class you select does not affect the processing time of 1-5 business days. Please contact the store customer service before completing your order if you&#x2019;d like to request an alternate service that is not displayed at checkout. Please note that all orders are subject to 1-5 business days in processing time before dispatch so a true guaranteed next-day delivery option is generally not available. If you are in urgent need of receiving an order, please feel free to contact the store customer support and we will inform you of what options are available. Due to the high volume of time-sensitive shipments over the holiday period, we work in high-gear to ship orders as quickly as possible and are unable to expedite some shipments over others. Processing time and shipping times could be longer than usual during this period.

I'd like to receive an item tomorrow. Do you offer next-day/expedited delivery services?

City and Colour

Information relating to our shipping policies

Shipping

Before You Order

Are the suggested shipping addresses during checkout correct?

Which forms of payment do you accept?

Once I place an order, when will my account be charged?

Checkout Process

What garments do you use?

I want to buy an item, but it's not on the site. Is it possible for you to find an extra one or have one made?

Do you carry the same items that are currently sold on tour?

Do your vinyl records or CDs include coupons/cards for free digital downloads?

Products

I'd like to contact the artist directly. Can you provide the artist or management's email or shipping address?

Are the prices of items on tour the same as on the webstore?

Miscellaneous

When will my order ship?

May I have an update on my order? Has it shipped yet?

My order contains both in-stock items and pre-order/backorder items. Will you ship the in-stock items first?

Will my pre-order get delivered around the release date?

Processing / Order Status

Is it possible to change the shipping address on my order?

Can I change the billing address on my order?

Can I cancel my order?

Can I add or remove items from my order?

Order Changes / Cancellations

Before We Ship

Will I receive a tracking number for my order?

How does Asendia tracking work?

Will I be notified if delivery is attempted?

General

My package is late. When will I receive it?

My package was scanned as delivered, but I cannot find it. Where is it?

The Media Mail tracking has not updated since my order shipped. Should I be concerned?

Where is my order? The tracking has not been updated lately.

May I be refunded for an order I did not receive from six months ago?

Late / Missing Order

Tracking

Can I return or exchange my order?

I have received an incorrect item. What do I do?

My order is damaged/defective. Is it possible to get a replacement?

I bought a T-shirt at a concert. Can I send it to the online store as a return?

General Returns

I ordered a vinyl from you and it is skipping. Can you help?

My vinyl is warped. Could you replace it?

I purchased a record and the paper sleeve or jacket has a slight corner bump, crease or seam split edge. Can I get a replacement or a refund?

My vinyl sounds different than the CD or digital version. Can I please return it for a refund?

I purchased a vinyl record from another vendor and there are playback issues. Can you replace it?

Music

Returns and Refunds

After Shipment / Delivery