City and Colour

<p>This is generally the goal, but it is not always possible. The release date and/or estimated shipping window for pre-order or backordered items will be displayed in the product description. These are generally estimates and are subject to change without notice due to delays with manufacturers, suppliers and shipping companies. We will make every effort to ship pre-ordered products on or around the advertised release date, but we cannot guarantee a delivery date. If there is a significant delay, we may notify customers by email. Unless otherwise stated, any non-presale items ordered together with a pre-order product will generally be expected to ship at approximately the same time. If you would like non-presale items to ship earlier, please place a separate order for the non-presale items so that they are not held back with the pre-order.</p>

This is generally the goal, but it is not always possible. The release date and/or estimated shipping window for pre-order or backordered items will be displayed in the product description. These are generally estimates and are subject to change with

Will my pre-order get delivered around the release date?

Before We Ship

Processing / Order Status

What are your shipping policies and options?

Is USPS Media Mail insured?

I'd like to receive an item tomorrow. Do you offer next-day/expedited delivery services?

Shipping

Are the suggested shipping addresses during checkout correct?

Which forms of payment do you accept?

Once I place an order, when will my account be charged?

Checkout Process

What garments do you use?

I want to buy an item, but it's not on the site. Is it possible for you to find an extra one or have one made?

Do you carry the same items that are currently sold on tour?

Do your vinyl records or CDs include coupons/cards for free digital downloads?

Products

I'd like to contact the artist directly. Can you provide the artist or management's email or shipping address?

Are the prices of items on tour the same as on the webstore?

Miscellaneous

Before You Order

When will my order ship?

May I have an update on my order? Has it shipped yet?

My order contains both in-stock items and pre-order/backorder items. Will you ship the in-stock items first?

Is it possible to change the shipping address on my order?

Can I change the billing address on my order?

Can I cancel my order?

Can I add or remove items from my order?

Order Changes / Cancellations

Will I receive a tracking number for my order?

How does Asendia tracking work?

Will I be notified if delivery is attempted?

General

My package is late. When will I receive it?

My package was scanned as delivered, but I cannot find it. Where is it?

The Media Mail tracking has not updated since my order shipped. Should I be concerned?

Where is my order? The tracking has not been updated lately.

May I be refunded for an order I did not receive from six months ago?

Late / Missing Order

Tracking

Can I return or exchange my order?

I have received an incorrect item. What do I do?

My order is damaged/defective. Is it possible to get a replacement?

I bought a T-shirt at a concert. Can I send it to the online store as a return?

General Returns

I ordered a vinyl from you and it is skipping. Can you help?

My vinyl is warped. Could you replace it?

I purchased a record and the paper sleeve or jacket has a slight corner bump, crease or seam split edge. Can I get a replacement or a refund?

My vinyl sounds different than the CD or digital version. Can I please return it for a refund?

I purchased a vinyl record from another vendor and there are playback issues. Can you replace it?

Music

Returns and Refunds

After Shipment / Delivery

Will my pre-order get delivered around the release date?Updated a month ago